Questions
Asked often.
How I work, what I take on, and what happens if things don't go to plan. If your question isn't here, ask me directly.
Yes. Reverse Polarity Studios is me, Nick Metcalfe. I do every job myself, from the quote to the handover, with no team or subcontractors behind me. That caps how much I take on at once (usually one project plus bench work).
Evenings and weekends. I run Reverse Polarity alongside a full-time job. Evening and weekend visits also suit people who work during the day.
Yes. A one-page site, a single upgrade, a laptop that keeps crashing: all fine. Below about £800 I quote a fixed day rate instead of a project price.
For teams of up to about eight people, I can handle setup, small networks, backups and non-urgent fixes at £40 per hour with a one-hour minimum. I work evenings and weekends, which suits installs and upgrades without disrupting your day, but I can't respond to urgent problems during working hours. If you need a fix by lunchtime, I'm the wrong person.
Yes. I can build your website and also set up the machines and the network it runs on, so you have one person to call for both.
I'll tell you about any planned time off before you book, and build it into the dates I give you. If something unexpected comes up, I'll let you know straight away and agree a new date with you.
Software ships with the repository, a deploy script and 30 days of fixes. Repairs carry a 90-day warranty on labour, and parts follow the supplier's warranty. After that, further work is quoted as new work.
Software, yes, anywhere, as long as our working hours overlap with UK hours. Repairs, builds and IT support are local to Paisley and Glasgow, with remote sessions for software faults.
I'll tell you when I can start. If that's too late for you, I'll say so and point you to someone else if I can.
Start here
Still got a question?
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